Casio Cloud Bulletin

Eat Out to Help Out (EOHO) Configuration

Tech Bulletin

New EOHO Configuration

Government Scheme for Hospitality Businesses

On 13th July 2020 the UK government announced a new initiative aimed at protecting hospitality jobs and encouraging people to safely return to dining out. More details are available from the government’s official website.

To make it easier for Casio V-R users to see the total discountable  amount, we have devised the below step-by-step guide for system owners.


How to…

Before we begin, please check your system setup below and take the corresponding action:

    Casio V-R7000 & V-R200 Standalone Customers:

    Casio Cloud Customers:

    • If you are a Casio Cloud user that uses the cloud back office to add/edit products and view reports, then please follow the instructions below.



    UPDATE 02/08/2020:

    Please check before starting – you should see a ‘Tax Code 2’ field directly below ‘Tax Code 1’ in all of your PLUs. Easy way to check is by looking inside the PLU settings of any prooduct.

    We have been informed by Casio that some customers do not have this enables by default. Please call us to get this enabled before you begin.

    1. Creating a New Tax Band

    We will use a new tax band to track the items amounts that can be included in the discount.

    • Navigate to and use your account credentials to log in.
    • Click on ‘Configuration’ and then ‘VAT’.
    • Click on ‘VAT3’ if this is available (not being used for a tax rate).
    • Rename the band ‘EOHO’.
    • Keep the rate at 0% and ensure the Tax Type is set as ‘Add-in Tax’.
    • Tax rounding type: ‘Round off’.
    • Set the Taxable Amount Name as ‘EOHO TOTAL’.
    • Set the Tax Amount Name to ‘EOHO AMOUNT’.
    • Click ‘Save’.

    2. Apply Band to Eligible Products

    We will now apply the new band to all products on the system that are eligible for a the EOHO discount scheme. To make this process as quickly as possible, we can make this change in batches instead of editing each product individually.

    1. From the last step in the previous section, click on ‘back’, ‘back’ again and ‘Programming’.
    2. Click on ‘PLUs’ and then click ‘Batch PLU Programming’.
    3. On the top dropdown it should say ‘All’. Change this to a department that you would like the EOHO discount to apply (e.g. ‘Soft Drinks’ as pictured above).
    4. Below this, where it says ‘Department’ select ‘PLU Tax 2’ (as pictured above).
    5. To the right of this, ensure ‘EOHO’ is the selected in the dropdown.
    6. Now check the ‘Select/Unselect All’ tick box which will select all the products in the department to apply the change to.
    7. Click ‘save changes’ and then ‘OK’.
    8. Repeat steps 3-7 above until all the departments that are to be included in EOHO discounting are attached to the EOHO band via ‘tax code 2’.


    3. Create an EOHO Discount Key (Button)

    We will now create an amount minus (£-) discount button so that we can apply the EOHO discount to the amount that will be highlighted by the new EOHO band.

    • From the previous step, return to the programming section by pressing ‘back’ and ‘back’ again (or navigate to the programming section from wherever you happen to be).
    • Click on ‘Keyboard’ and then ‘Programming’.
    • In the dropdown list (pictured above [A]) scroll to ‘Finalise’ and select this. You may need to move the box pictured out of the way by clicking the green arrow (pictured [B]).
    • Below the dropdown where you selected ‘Finalise’, there is another dropdown. Select ‘Assign Function’ from this list. 


    • Locate the ‘TTL-‘ function and highlight this by clicking on it (‘click 1’ in picture).
    • Now assign it to a SPARE button on your finalise screen (‘click 2’ pictured above).
    • In the dropdown pictured above, select the ‘program function’ option. Once you have done this, click on the ‘TTL-‘ button you assigned previously.
    • Another window will pop up. Next to where it says ‘Descriptor’, type in ‘EOHO DISCOUNT’.
    • Change the ‘Service Charge’ option to ‘No’ and then click ‘OK’ at the bottom of the window.
    • In the dropdown below ‘Finalise’, select ‘Set Label’.
    • Type ‘EOHO DISCOUNT’ in the field that appears to the right of ‘Set Label’.
    • Click on the TTL- button. It should now change to show the text desctription that you just applied. See picture above.
    • Click ‘Save’ and then click ‘OK’.
    • Click ‘back’ and then ‘Prepare Data for Sending’.
    • Click ‘Prepare’.
    • On the till(s), perform an ‘OPEN’ as you normally would when accepting program changes from the cloud.

    4. Test the Solution




    “The EOHO total is not calculating/displaying on my bill”

    Please revisit Step 1 and check that the tax calculation field is set to ‘Add in(VAT)’. If this is set to ‘None’ then the system will not calculate the EOHO total. Even though it is set at 0% it still requires a calculation method set so that it will apply the calculation. If you have to correct this, save the change and ‘Prepare Data for Sending’ again. Perform an ‘OPEN’ on the till(s).

    “I checked the above and the EOHO amount is still not printing to the bill”

    It may be that this particular section has been disabled on the receipt layout. To check this, sign on to the till as a manager and tap ‘Settings’, ‘Reg Settings’ and then the ‘Receipt tab’. Tap on ‘receipt Layout’ and then tap ’80mm’ (the width of your receipt paper type). Tap ‘Show Feed’ and then scroll down until you see ‘tatax’ on the left. If the text is grey (instead of black) then just tap ‘tatax’ and then tap ‘valid’. Tap ‘Save’ and ‘close’. return to registration (sales) mode and retry.

    5. Ending the Scheme Calculation

    • To stop showing the EOHO calculation, simply revisit step one of this guide and modify the EOHO Tax band so that the ‘Tax Calculation’ field is set to ‘None’.
    • Once changed and saved, remember to ‘Prepare Data for Sending’ and receive changes on all tills using the ‘OPEN’ function.